Be The Person You Want Helping You

Lately, I have read a lot from many entrepreneurs about which is more important, to make a lot of money or to help the client who needs that help?

This is a fair dilemma. If you don’t help people and do good for them or their companies you really can’t make very much money because you will not have many customers. If you spend all your time helping people giving away most of what you do and not making a sufficient income, you will not be able to continue due to a lack of funds.

This reminds me of a similar debate in manufacturing. To provide the customer what they are paying for, the winds need to build quality products. To earn sufficient funds to pay for the lines running, asserting quantity must be built and shipped to the customer.

Poor quantity means not enough product to satisfy the customer or keep the line running. On the other hand, poor quality means returns, reworks, and loss of reputation.

Let’s  look at this in action. You have a young line with new builders who have only the most minimum of training. The manufacturing manager steps on the line and tells everyone they will build and package 350 units by the end of the shift, or else she will find new people to build her computers.

The new people, needing the jobs to support their families and themselves are terrified and start doing whatever they can as fast as they can. Quality inspectors, who work for the manufacturing manager (poor choice in organizational structure) are letting all but the most serious of errors through inspection believing if the units are bad they will fail at the testing stations.

Although it’s a squeaker, the 350 units are built and shipped by the end of the shift. Everybody feels elated. Even the manufacturing manager has something on her face, although it’s not sure if what people saw was a smile, or sneer. Alas, this is just the start of the story and not the happy ending. The units shipped have a myriad of flaws, and the customer believes some units have major flaws which require repair before the units can be sold on the open market.

The 350 questionable units are shipped back to the United States from Europe and with 400 units that were built but not shipped underwent re-inspection and repair. When planning the economics of the line, a re-inspection and repair of units at this magnitude were never contemplated. The factory now has to pay for transportation of units, storage of units, a work crew to inspect and repair units, certification of the work by the customer’s inspectors, and re-shipment back to Europe. This is what we call a hidden factory. It’s not something you plan for your factory to do. Not something you’re going to get paid extra for. It is just a drain on the resources of the factory.

Let’s move this back to our question of the day and are we out to help people, or are we after the big bucks.

If you help someone, hopefully, they tell a friend. And if you help their friend, they’ll tell someone else, maybe two. If you build a quality product and put it in a quality program and charge a fair price, you may go far. Doing good things for people grows a following.   

If your product is filled with errors, grammatical problems, ideas that are irrelevant to the reader you may find items being returned and fees requested to be refunded. That is never a good start and is certainly a bad end.

So, what do you do? Do the best that you can make sure your work is relevant to your customer and you go from there.  And…

Be The Person You Want Helping You.

Never Stop Learning

Today more than ever it is vital to be a continuous learner and stay up with the times. Some people believe that they did all their learning in school. Other people continue to take classes after college, and believe these courses supplement and suffice for their learning. And, others never stop asking questions and seeking answers.

Today I want to give you a few tricks to being a continuous learner and give you some suggestions that I hope will help.

The first and most important thing we have to do as continuous learners is to admit that we don’t know everything. If we don’t do step one, we will never do any of the rest because we will believe we know it all.

The second thing we do is to ask why. In Six Sigma, we are trained to ask why until we can go no further down the path of gathering information. Normally this step is called the ‘Five Whys.’ You ask a question. Find out an answer. Ask why. Find out another answer. Ask why, and continue until there is nothing to ask why about any longer.  Finding the answer will initiate research. Research is where you learn.

Part of being a continuous learner is keeping up with what you already knew, and the new changes in those fields. Another part of continuous learning is staying up with new knowledge and new technology. Everything is changing faster and faster these days.

There is an excellent book on the change that is called ‘Who Moved My Cheese.’ I highly recommend that if you haven’t had a chance to read it yet that you do so. It is a fast read, yet it is very interesting and a guide on accepting change.

So why would I say that it is very important to keep up with new ideas and new discoveries? The reason is, we keep up with new technologies or, we are left with the technologies that we know. Whether its books from the library, magazines, snail mail, or other technologies. What happens is, as you give up on technology and new ways of doing things, your level of current knowledge starts to fall by the wayside. If most items are written for a blog, or a website, or an e-book, and you’re not reading those, how do you keep up?

I love to read books. Real, hardcover books. When somebody hands me a handwritten note or sends me a thank you card which they wrote out themselves, it tells me that they took enough time and cared enough to make it personal. I still have a landline phone in my house. Yet I also have a blog on the web. I have two websites one is not up at the moment, a training site for my courses. A delivery system which delivers my blogs weekly and E-newspaper that goes up monthly and other wonderful things. I’m only 63 it’s way too young for me to give up and start ignoring technology.