Up until now, we’ve talked about systems and habits at home. Most workplaces also have systems in habits. Some of those systems and habits probably work well. Some could always work better with a little improvement.
There is always the formal workplace and the informal workplace. Both are important to the business. One is the direct channel that management uses to set up processes and requirements and to maintain the actions needed for the business to be sustained. The other is the method by which the workers take what management dictates and makes it happen.
As I said, one does not work well without the other. Smart management and smart workers know this. The really smart companies don’t set up new systems and requirements until the management and workers have sat down together and gone over them.
On the other hand, sometimes management sends down new processes that it expects to have implemented within two weeks. The workers who actually do the work day in and day out look at the new processes, find the places where it does not work well, and simply substitutes whatever they feel it takes to complete what they think should be accomplished. When this happens, no one is happy.
Changes always work best with good, logical explanations and positive agreement before implementation. Without this step, your new systems have just turned into hidden factories.
What is a hidden factory? Join us Monday for our next blog, and I will tell you all about it.