Professional Customer Service

I must apologize for missing our time together yesterday. I had to do laboratory tests first thing in the morning which required fasting and were accomplished at the hospital. There was nothing overly concerning about these tests, just the kind of tests we find ourselves taking as we grow older. Taking these tests though, opened my eyes to fantastic customer service.

Preparations for the test actually started the day before with drinking water and fasting from about 6 o’clock in the evening before the tests. When I arrived at the hospital and went to the laboratory to have blood drawn, there was no order in the computer for my tests. This is where professional customer service on their part took over.

First, they apologized. The lady at the intake desk told me she was going to put my number on hold and I was to go to my doctor’s clinic and have them re-enter the tests. And when I came back, I was not to draw a new number, instead go directly to the intake desk and show them my number slip from before.

I went down to my clinic thinking that this would be a long and drawn out process. I talked with people at the front desk, who look me up on the computer. They told me to please have a seat, and they would contact my doctor’s nurse and have this straightened out.

Knowing how many busy clinics and hospitals work, I was prepared to sit and wait for a few hours. After all, my hard part was over. I am the guy who drank all the water and did all the fasting. Yet, I was pleasantly surprised when within 10 minutes my name was called. The lady at the clinic desk told me everything was fixed, and I could go back to the laboratory for the blood draw.

At the laboratory intake desk, they pulled up my original number, and it only took about 90 seconds for me to be called back to have my blood sample taken. What I thought was going to be upwards of a two-hour wait turned out to be only a 12-minute side-trip.

You could say that the error should not have happened in the first place. And yet in any large organization, there are going to be a percentage of mistakes. The best customer service is not in hiding the errors, it is meeting them head-on and correcting them with the least pain or discomfort to the customer.

I’m pleased with my doctors, the nurses who support them and the entire hospital. In my 65 years, this is the best care I have ever had. I want to thank everybody in that organization because their customer service is exemplary.

Thank you all

Thank you for being with me today, I hope to be with you again tomorrow.

Free Mapping Your Future Book

For all those who follow me on WordPress and other Social media, I thank you.  You have seen where I have come from and where I am going.  Having your company on this journey to the future is something I really cherish.  If you are looking for something I could help you with, please let me know.

Thank you for being so understanding while waiting for the book I promised.  Here is the free book and the workbook I promised you on Mapping Your Future:

Mapping Your Future 101518   and  Mapping Your Future Free Workbook 101518.

Please remember there are no strings attached to these.  I am not even asking for your email address.  If you have questions, you can contact me through the comment section on my WordPress, or through Facebook or Messenger. The books also list other ways to contact me.

How will you know when I have new items out?  You will see them on my blog and other places.  I am not going to talk about them exclusively on the blog, and I promise my offerings will not dominate the blog ideas I write on.

Thank You for being with me today.  Please enjoy the book and workbook, and I hope to be with you again Tomorrow.

 

Thank You and Please

I want to take a moment and thank all those who helped during hurricane Michael and everyone helping with the aftermath and the cleanup. Right now, there is much to do with the search for survivors and providing the services for those without food and housing. If the track had moved a few degrees to the West, precious members of my own family would have been at or near the ground zero for this horrific event. I pray for everyone involved, and I thank everyone who is assisting.

Life is precious. Quite often, life is also serendipitous. We don’t always know what is going to happen nor, how bad it’s going to be. What we can do is keep faith with and follow the guidance of those we pay to monitor the situation and protect us.

Many of us tend to live with the ‘John Wayne’ mentality, which makes us think we can do just about anything. The truth of the matter is, unlike Mr. Wayne who could call ‘Cut’ at any moment during his movies, we cannot stop, nor walk away, in the middle of the real scene we have put ourselves into. Once we have made the decision, and we’re there, the best we can do is play the scene out against destructive forces, sometimes far more significant than anything we might be able to handle.

When the call comes out for us to do our boarding up, securing of our valuables and leaving, we need to do so. If it turns out not to be as bad as predicted that’s great. It would be better than having to be caught in something that was far worse than we ever imagined. We can rebuild structures, we can buy new things, we can rebuild our lives. And remember, we’re the only one of us there is.

Please be kind to others and take care of yourself. You would be amazed the number of people who would be a little bit lonelier without you.

Thank you for being here today, and we look forward to being with you again soon.