From time to time, we will run into situations where someone will get aggravated and start speaking loudly or aggressively. And, when peaceful calmness is broken, no one wins. Aggravation and loss of one’s temper never put anyone in a good light.
Speak softly, for loudness and agitation only bring more volume and anxiety in return. If you talk softly and look at the other person while doing so, and the louder they get, the softer you speak, they will calm down, and the tension will begin to evaporate. No one is helped by anger. And, no one is understanding anything, while voices are enraged. Anger only causes more anxiety and rage.
At that point, everyone is trying to outdo everyone else to win.
If you want to win, be quiet and in control. Doing so you can disarm rising tensions.
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Author: Mike Balof
A retired Air Force Master Sergeant, Mike used to lay in bed at night and worry about what would happen if his plant closed or found himself without a job. One day his plant closed. Rather than panic and hysteria (OK, maybe a little) Mike found himself carried away on the adventure of his life. Mike started with the best job he ever had working at Home Depot. He spent 8 years working with job seekers at a local workforce center, helping them to find employment. He then started his own company developing courses, writing books and urging others to follow their own paths into the future.
Mike holds a Master of Arts in Adult Education and Training and a Bachelor of Business Management, earned through the University of Phoenix and an AAS degree in Electronics Systems Technology from the Community College of the Air Force. Mike is a member of the Delta Mu Delta Business Honor Society.
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